Policies

Privacy Policy

Last updated: 30 October 2026

ये नीतियाँ फ़िलहाल अंग्रेज़ी में हैं। हिंदी में कोई सवाल हो तो हमसे संपर्क करें।

This policy explains how Ardor (“Ardor”, “we”, “us”) handles personal data when you visit ardorstore.in or ardorstore.com (the “website”) or contact us about our products. Ardor is a brand operated by TT Ardor Private Limited, Plot No 6, Hisar Road, Lal Bahadur Shastri Nagar, Rohtak, Haryana 124001.

1. What this website does

The website shows information about Ardor products. It has no user accounts, no checkout and no payment pages. When you choose to buy, you are taken to Amazon, Flipkart or Blinkit, which handle your order, payment and delivery under their own privacy policies.

2. Information we collect

• Information you give us. When you use our contact form, write to us or make a warranty claim, we may receive your name, phone number, email address, address, order ID, invoice, and photos or videos of the product.
• Technical information. Our hosting provider may automatically log your IP address, browser and device type, and the pages you visit, to keep the website secure and working.
• Your language choice. The website remembers whether you chose English or Hindi by saving it in your browser’s local storage. This stays on your device and is not sent to us.
• Analytics, only with your consent. If you accept analytics cookies in the banner on our website, we use Google Analytics to understand how visitors use the site, such as pages viewed, device type and approximate location. If you decline, analytics does not load. You can change your choice by clearing this site’s data in your browser.

We do not use advertising cookies and we do not sell personal data.

3. How we use your information

• To answer your questions and give support.
• To verify your purchase and process warranty repairs or replacements.
• To arrange pickup or delivery of a product under warranty.
• To improve our products and service.
• To meet our legal, tax and accounting obligations.

4. Who we share it with

Only as needed for the purposes above: our website and email hosting provider (Hostinger), Google (for analytics, only if you accept it), service and repair partners, courier partners, the marketplace you bought from (to verify your order), and government authorities when the law requires it. Each receives only what it needs.

5. How long we keep it

We keep support and warranty records for the warranty period and as long as needed to resolve any claim, and invoices or tax records for as long as Indian law requires. After that we delete or anonymise them.

6. Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask to access the personal data we hold about you, correct or update it, have it erased when it is no longer needed, withdraw consent you have given, and nominate someone to exercise these rights for you. Contact us using the details below. We may need to verify your identity first.

7. Security

We follow reasonable security practices to protect personal data, in line with the Information Technology Act, 2000 and its rules. Please never send us card, UPI or banking details. We will never ask for them.

8. Children

The website is meant for adults. We do not knowingly collect personal data from anyone under 18 without the consent of a parent or guardian.

9. Grievance officer

If you have a concern about how your personal data is handled, contact our grievance officer. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.